Privacy Policy

1. Who We Are

This Privacy Policy is issued by atm88 ("atm88", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at atm88.vu and all associated sub-domains. atm88 acts as the data controller in respect of personal data collected from users of the Platform.

atm88 is operated under international online gaming licensing and is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection standards. This Policy applies to all users who access, register on, or interact with the atm88 platform, regardless of whether they are located in Kuala Lumpur, Penang, Johor Bahru, or any other location from which access is made.

2. Personal Data We Collect

atm88 collects the following categories of personal data from users of the Platform:

2.1 Identity Data

• Full legal name as it appears on government-issued identification
• Date of birth and age verification documentation
• Government-issued identification number (e.g., Malaysian MyKad number, passport number)
• Copies of identity documents submitted during KYC verification
• Photographs or selfies submitted for identity verification purposes

2.2 Contact Data

• Email address registered with your atm88 Account
• Mobile phone number, where provided
• Residential address, where provided for KYC or withdrawal verification

2.3 Financial Data

• Transaction history, including deposits, withdrawals, and bonus transactions
• Payment method details (e.g., partial e-wallet account references, masked bank account numbers)
• Account wallet balance history
• Currency: all financial data is denominated in Malaysian Ringgit (MYR)

2.4 Gaming & Behavioural Data

• Game participation history, including game titles, bet amounts, win/loss outcomes, and session duration
• Responsible gaming tool usage, including any deposit limits, cooling-off periods, or self-exclusion requests
• Bonus and promotion participation history
• Customer support interaction records

2.5 Technical Data

• IP address and geolocation data at the time of login and gameplay
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookies and similar tracking technology data (see Section 9)

3. How We Collect Your Data

atm88 collects personal data through the following means:

• Direct collection: Data you provide when registering your atm88 Account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and behavioural data collected automatically when you access or use the Platform, through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data may be cross-referenced with third-party identity verification services, fraud prevention databases, and payment processors to confirm the accuracy of information you provide.

4. How We Use Your Personal Data

atm88 uses the personal data it collects for the following purposes:

• Account management: To create and administer your atm88 Account, verify your identity, and process login authentication.
• Service delivery: To enable your participation in games, process bets, settle winnings, and operate the sportsbook and casino services.
• Financial processing: To process deposits and withdrawals in MYR, conduct anti-money laundering (AML) checks, and fulfil financial compliance obligations.
• KYC & compliance: To verify that you meet the minimum age requirement of 21 years and that your use of the Platform complies with applicable legal and regulatory requirements.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behaviour and to administer responsible gaming tools including limits, cooling-off periods, and self-exclusion.
• Fraud prevention & security: To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited conduct on the Platform.
• Customer support: To respond to your queries, complaints, and requests via live chat and email.
• Marketing communications: To send you promotional offers and information about new games and features on atm88, subject to your communication preferences and applicable consent requirements. You may opt out at any time.
• Platform improvement: To analyse usage patterns and improve the design, performance, and content of the atm88 platform.
• Legal obligations: To comply with applicable laws, regulations, and licensing requirements, and to respond to lawful requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

atm88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contractual relationship between atm88 and the user, including Account administration, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including AML, KYC, and age verification requirements.
• Legitimate interests: Processing carried out for the legitimate business interests of atm88, including fraud prevention, security monitoring, responsible gaming oversight, and platform improvement, where those interests are not overridden by your rights and interests.
• Consent: Where we rely on consent (e.g., for marketing communications), you may withdraw consent at any time by contacting atm88 support or using the unsubscribe option in any marketing email.

6. Data Sharing & Disclosure

atm88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity verification providers: Third-party KYC and age verification services used to verify your identity and age before withdrawals are processed.
• Payment processors: Financial institutions and e-wallet operators (including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank) involved in processing your deposits and withdrawals.
• Game software providers: Licensed game studios and live dealer operators who provide the games available on atm88. These providers receive only the technical data necessary to operate games and settle outcomes.
• Fraud prevention & AML services: Third-party providers used to screen transactions and account activity for fraud, money laundering, and other prohibited conduct.
• Regulatory & law enforcement authorities: Where required by law, court order, or the reasonable request of a competent regulatory or licensing authority.
• IT and infrastructure providers: Technology service providers supporting the hosting, maintenance, and security of the atm88 platform, operating under strict contractual data processing obligations.

7. International Data Transfers

atm88 may transfer personal data to service providers and partners located outside Malaysia. Where such transfers occur, atm88 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements consistent with applicable international data protection standards. By using the atm88 Platform, you acknowledge and consent to the transfer of your personal data as described in this Policy.

8. Data Retention

atm88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations. Specifically:

• Account data and KYC documentation are retained for a minimum of five years following Account closure, in accordance with AML and gaming licence obligations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support records are retained for three years from the date of the relevant interaction.
• Marketing consent records are retained until consent is withdrawn and for one year thereafter.

Where data is no longer required, atm88 will securely delete or anonymise it in accordance with its data retention procedures.

9. Cookies & Tracking Technologies

atm88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the Platform. The types of cookies used by atm88 include:

• Strictly necessary cookies: Required for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences and settings (e.g., language, game lobby layout) to improve your atm88 experience.
• Analytical cookies: Collect aggregated, anonymised data about how users interact with the Platform, used to improve performance and content. atm88 uses analytics tools for this purpose.
• Marketing cookies: Used to deliver relevant promotional communications to atm88 players based on gaming activity and preferences, subject to applicable consent.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the atm88 Platform.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by atm88:

• Right of access: You may request a copy of the personal data atm88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to atm88's legal retention obligations.
• Right to restrict processing: You may request that atm88 restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of personal data you have provided to atm88 in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. atm88 will cease marketing communications upon receipt of an objection.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact atm88 support via email. atm88 will respond to verifiable requests within 30 days. We may require verification of your identity before processing data subject requests.

11. Security Measures

atm88 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include 256-bit SSL encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security testing and vulnerability assessments, and two-factor authentication for administrative access to data systems.

While atm88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your atm88 login credentials.

12. Children & Minors

The atm88 platform is strictly restricted to individuals aged 21 years or older. 21+ atm88 does not knowingly collect personal data from persons under the age of 21. If atm88 becomes aware that personal data has been collected from a person under 21, the relevant Account will be immediately suspended, data held pending investigation, and the matter referred to the appropriate authorities. If you believe a minor has registered on the atm88 platform, please contact us immediately.

13. Third-Party Links

The atm88 platform may contain links to third-party websites or services. This Privacy Policy applies only to the atm88 platform. atm88 is not responsible for the privacy practices of any third-party websites and recommends that you review the privacy policies of any external sites you visit.

14. Amendments to This Policy

atm88 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered users via email to the address associated with their Account and/or via a notice on the Platform. The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of the atm88 platform after the effective date of any revised Policy constitutes acceptance of the changes.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by atm88, please contact our support team. Our team is available 24 hours a day, 7 days a week.

Email: [email protected]

If you are not satisfied with atm88's response to a data protection concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

This Privacy Policy was last reviewed and updated in June 2026. atm88 reserves all rights not expressly granted herein.